FAQs

We process all orders within 1-3 business days. Once your package is shipped, U.S. orders take 4-5 business days of transit. The estimated total delivery window is 7-9 business days.

You will receive a tracking number via email the moment your package is dispatched!

We offer a 30-day return window from the date of delivery. To be eligible for a return, your item must be in the same condition you received it, unused, unaltered, unlaundered, and in its original packaging. There are no restocking fees. Sale and discounted items are considered final sales. Contact connectalphinea@gmail.com to initiate a return.

Yes, you can cancel or modify your order within 24 hours of placing it. After that 24-hour window, your order may already be in processing or transit. Please contact connectalphinea@gmail.com as soon as possible if you need to make changes.

We want every customer to receive products in perfect condition. If your order arrives damaged, incorrect, or defective, please contact us within 30 days of delivery with a photo of the item. Alphinea covers 100% of the return shipping costs and will provide a complete replacement or a full refund.

Absolutely. All Alphinea products come with a 30-day quality assurance guarantee. If you experience an issue with your item within that timeframe, we will gladly replace or refund it in line with our Return Policy.

Yes, we do! We offer free shipping on all U.S. orders with no minimum purchase required. Deliveries typically arrive in 7-9 business days total.

Yes, we accept bulk or business orders for select products. If you are looking to place a large order, please contact connectalphinea@gmail.com for details, availability, and pricing.

Once your order ships, it can sometimes take 24 to 48 hours for the carrier's system to update with the latest tracking information. If your tracking hasn't updated after a few days, please reach out to our team so we can look into it.

We are always here to help! You can email us at connectalphinea@gmail.com or fill out the form on our website's Contact Page. We aim to reply to all inquiries within 24 hours during standard business days.